How Mayo Clinic Selects Leaders: A Case Study

"When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders."Ji-Yun Kang, Leadership Assessment and Selection, Mayo ClinicWe're Only Human -- Epi...