When Training Isn’t the Answer with Delta Dental’s Head of Learning

There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and effort doing something that you think is not gonna work.Ben Sieke, Director of Talent Development and Learning, Delta DentalWe're Only Human -- Epi...