100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry

Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at  ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry.Aurore's journey to ClickUp, her dream company, was filled with intense preparation, professional advice, and a few nerve-wracking interviews. The moment she discovered the job opening, she embarked on a challenging ride, connected with the right industry expert, continuously learning about the role and its challenges and presented a highly successful case study that got her a job. Learn about the steps she took to land the interview, prepare for this transition and nail the interview process. The world of luxury retail and customer success might seem worlds apart, but Aurore talks about the principles for serving customers that are universal across roles and industries. She shares her strategies for succeeding as a new CSM, emphasizing the importance of product knowledge, undertaking extra projects and approaching her role as a customer coach, making sure they feel guided and supported. We also touch on the joy of travelling, immersing oneself in new cultures, and living abroad. Join us for this episode and hear the inspiring journey Aurore took to embrace her dream career in Customer Success. Did you know?Aurore was born in Paris and has lived across France, the UK, Hong Kong, and JapanShe started her career in luxury retail (Chanel & Louis Vuitton) Avid travellerTransitioned from non-tech into SaaS Customer Success Aurore was promoted to a Sr CSM within a year Direct descendent of Antoine de Saint-Exupéry, the author of the book 'The Little Prince' - one of the best-selling books in history!In this episode, you'll learn about: Aurore's career entry in luxury retail and its lessons on customer experienceProcess of applying for Customer Success role without previous tech experience Interview preparation for non-tech and non-saas experienceHiring Manager's perspective on hiring for a non-traditional backgroundLearning curve as a first-time Customer Success ManagerStanding out as a 'newbie', setting high standards and getting promotion-ready__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie