58 - Importance of Industry Knowledge in Customer Success - Natalie White

In this episode, I'm talking to Natalie White, Customer Success Manager at Float.Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, building a team at Float.Why would you need to be an industry expert as a Customer Success professional?to ramp up quickerto earn trustAs a FinTech pro, Natalie is sharing some investment lessons - actually, where to invest early on when building a team. She says:invest in leadersinvest in dataAnd surely, 'Don't run before you can walk! Foundation is everything.'Natalie has been the first-ever female hire at Float, and she's sharing her challenges and lessons on hiring female talent in FinTech and the role of mentoring in bringing more women to Tech!Connect with Natalie:  https://www.linkedin.com/in/natalierwhite*********About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to my Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!*********If you like this episode, you will also like:06 - How to Get Your First Customer Success Job - Irit Eizips24 - How to Narrow the Gender pay Gap During the Hiring Proces__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie