61 - The Fundamentals of Customer Success - Jan Young

In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.We talk about:✨ The passion for Customer Success✨ What is consulting and what is customer success✨ Tips for transitioning to customer success✨ The correlation between your environment and job satisfaction✨ The fundamentals of customer successListen to the episode on all streaming platforms.Follow Jan: https://www.linkedin.com/in/jan-young-cx/*********About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to my Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcast*********CURATED CONTENTIf you like this episode, you will also like:73 - Starting out with Digital Customer Success - Kailey Killoran   42 - The Role of Customer Success Communities - Violaine Yziquel 45 - How to Practice Emotional Intelligence - Ashna Patel47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore53 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat55 - Metrics in Customer Success  - Apoorva Sudarshan__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie