Agency Mistakes, Huge Pivots, and Delicious Schadenfreude with IMPACT'S Bob Ruffalo

#018: If you run or work at a digital agency and don’t know who Bob Ruffolo is, you need to watch this episode of The Verblio Show. Bob is the founder and CEO of IMPACT. Among his many accomplishments: he was the HubSpot agency of the year 2016, merged with They Ask You Answer author Marcus Sheridan, transitioned the agency from a traditional agency to a company that focuses on educating companies and agencies about inbound methodologies (to name just a few). In his conversation with Ste...