THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podcast af Gregorio Uglioni - Mandage
241 Episoder
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REPLAY: Humanizing Customer Service with Alex Mead
Udgivet: 13.1.2025 -
THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE
Udgivet: 6.1.2025 -
CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS
Udgivet: 30.12.2024 -
MACHINE CUSTOMERS ARE COMING
Udgivet: 23.12.2024 -
THE CUSTOMER CULTURE IMPERATIVE
Udgivet: 16.12.2024 -
GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS
Udgivet: 9.12.2024 -
How To Transform Data Into Insights
Udgivet: 2.12.2024 -
Unveiling The Insights Narrator: Extracting Gold from Data
Udgivet: 25.11.2024 -
The Future Of AI In Contact Canters And Its Effect On The Customer Experience
Udgivet: 18.11.2024 -
DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
Udgivet: 11.11.2024 -
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
Udgivet: 4.11.2024 -
The Skills Gap
Udgivet: 28.10.2024 -
Harnessing the power of Emotional Intelligence in CX
Udgivet: 21.10.2024 -
Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes
Udgivet: 14.10.2024 -
Stop Engaging Employees: Start Making Work More Human
Udgivet: 7.10.2024 -
Winning Leadership Buy-In: Aligning CX with Business Goals
Udgivet: 30.9.2024 -
Brand Love: Why It Matters and How to Grow It
Udgivet: 23.9.2024 -
Shaping the Future: AI and Innovation at MoveXM
Udgivet: 16.9.2024 -
Behind the Pixels: Creative Strategies to Excel in Business
Udgivet: 9.9.2024 -
Rethinking the Role of Customer Experience with Maxie Schmidt
Udgivet: 2.9.2024
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
