Customer Experience Insights

42 Episoder

1. Episode 39 - The Path Towards Experience as a Service

   Udgivet: 26.4.2022
2. Episode 38 - Shifting from Business Centric to Customer and Employee Centric

   Udgivet: 13.4.2022
3. Episode 37 - Exploring the book Empathy in Action – Pt. 1

   Udgivet: 29.3.2022
4. Episode 36 - Leveraging AI to Build Customer Empathy

   Udgivet: 15.3.2022
5. Episode 35 - Genesys Cloud CX in 2022

   Udgivet: 27.2.2022
6. Episode 34 - GigCX is Future-proofing Customer Service

   Udgivet: 18.1.2022
7. Episode 33 - The State of Customer Experience and How It’s Shifted Since 2017

   Udgivet: 4.1.2022
8. Episode 32 - Is Your Contact Center Inclusive?

   Udgivet: 14.12.2021
9. Episode 31 - Why Pointillist Acquisition is a Game Changer

   Udgivet: 3.12.2021
10. Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service

    Udgivet: 16.11.2021
11. Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise

    Udgivet: 2.11.2021
12. Episode 28 - Rethinking WEM – It’s all about the Employee Experience

    Udgivet: 19.10.2021
13. Episode 27 - The Correlation Between Human Values and High-Performing Agents

    Udgivet: 5.10.2021
14. Episode 26 - Journey Orchestration: The Challenges and Opportunities of Personalized Customer Engagement

    Udgivet: 14.9.2021
15. Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity

    Udgivet: 31.8.2021
16. Episode 24- Why Customers Demand Flexibility and Control in a Pricing Model

    Udgivet: 11.8.2021
17. Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers

    Udgivet: 27.7.2021
18. Episode 22- How Predictive Routing Connects Customers to the Right Agent for the Best Possible Outcome

    Udgivet: 7.7.2021
19. Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action

    Udgivet: 22.6.2021
20. Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program

    Udgivet: 8.6.2021