Customer Support Leaders
En podcast af Charlotte Ward
341 Episoder
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264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Udgivet: 19.4.2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Udgivet: 12.4.2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Udgivet: 5.4.2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Udgivet: 29.3.2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Udgivet: 22.3.2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Udgivet: 15.3.2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Udgivet: 8.3.2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Udgivet: 1.3.2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Udgivet: 23.2.2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Udgivet: 16.2.2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Udgivet: 9.2.2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Udgivet: 2.2.2024 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Udgivet: 26.1.2024 -
252: The Support Report with Andrew Rios
Udgivet: 19.1.2024 -
251: Support Data with Matt Dale
Udgivet: 12.1.2024 -
250: Panel: Welcome back for 2024!
Udgivet: 5.1.2024 -
249: Fireside with Mike Redbord
Udgivet: 25.11.2022 -
248: Holiday fireside with Jason Yun
Udgivet: 18.11.2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Udgivet: 30.9.2022 -
From The Archives: 26: Metrics with Craig Stoss
Udgivet: 23.9.2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
