Doing Customer Experience Right with Stacy Sherman
En podcast af Doing CX Right® - Mandage
171 Episoder
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132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
Udgivet: 20.5.2024 -
130. Seth Godin on AI, CX, and the Future of Customer Service
Udgivet: 7.5.2024 -
129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton
Udgivet: 29.4.2024 -
128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
Udgivet: 22.4.2024 -
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
Udgivet: 15.4.2024 -
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
Udgivet: 8.4.2024 -
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Udgivet: 1.4.2024 -
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky
Udgivet: 25.3.2024 -
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde
Udgivet: 18.3.2024 -
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges
Udgivet: 11.3.2024 -
121. Cultivating Community and Conversations in Customer Service | Thom Singer
Udgivet: 4.3.2024 -
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown
Udgivet: 26.2.2024 -
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman
Udgivet: 19.2.2024 -
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Udgivet: 13.2.2024 -
117. How to increase customer satisfaction by asking the right questions | Marty Grunder
Udgivet: 5.2.2024 -
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams
Udgivet: 29.1.2024 -
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson
Udgivet: 22.1.2024 -
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott
Udgivet: 16.1.2024 -
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway
Udgivet: 8.1.2024 -
112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Udgivet: 18.12.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
