Doing Customer Experience Right with Stacy Sherman
En podcast af Doing CX Right® - Mandage
171 Episoder
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71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome | Daniel Pink
Udgivet: 21.1.2023 -
70. The Future of Work and Scheduled Flexibility with Brian Elliott
Udgivet: 15.1.2023 -
69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer
Udgivet: 8.1.2023 -
68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
Udgivet: 1.1.2023 -
67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach
Udgivet: 4.12.2022 -
66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball
Udgivet: 27.11.2022 -
65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
Udgivet: 20.11.2022 -
64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds
Udgivet: 11.11.2022 -
63. Customer Service Communication Habits To Break with Leslie O' Flahavan
Udgivet: 5.11.2022 -
62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
Udgivet: 30.10.2022 -
61. Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli
Udgivet: 23.10.2022 -
60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
Udgivet: 17.10.2022 -
59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr
Udgivet: 9.10.2022 -
58. Creating memorable & personalized customer experiences at scale with David Wachs
Udgivet: 2.10.2022 -
57. Leading Experience Management During Uncertain Times with Bruce Temkin
Udgivet: 25.9.2022 -
56. Creating a Frictionless Organization & Better Customer Experience with Bil Price
Udgivet: 18.9.2022 -
55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz
Udgivet: 12.9.2022 -
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson
Udgivet: 4.9.2022 -
53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad
Udgivet: 26.8.2022 -
52. Breakthrough Approaches to Managing Customer Risk with Richard Owen
Udgivet: 21.8.2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
