31 Episoder

  1. Planning your future with 2020 hindsight

    Udgivet: 13.1.2021

  2. Ten contact centre lessons learned from the Grenfell Inquiry

    Udgivet: 8.12.2020

  3. Scramble! Take action for service improvement

    Udgivet: 27.10.2020

  4. Make someone‘s day in customer service

    Udgivet: 16.10.2020

  5. How to take your customer service from good to excellent

    Udgivet: 2.10.2020

  6. Customer loyalty through learning - in conversation with Blacks Hotel

    Udgivet: 5.8.2020

  7. Three lessons for creating world-class customer experiences

    Udgivet: 15.7.2020

  8. Leadership attitude matters in customer service

    Udgivet: 18.6.2020

  9. It should have been simple • A customer experience case study

    Udgivet: 1.6.2020

  10. Change management: The six stages of concern model

    Udgivet: 19.5.2020

  11. Better audio on your working from home video calls

    Udgivet: 28.4.2020

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Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.

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