The Customer Experience Podcast
En podcast af Ethan at BombBomb - Tirsdage
240 Episoder
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239. The Power of Culture: Improving CX from the Inside Out w/ Shannan Berry
Udgivet: 24.1.2023 -
238. Start With “What” to Create Clarity w/ Ann Latham
Udgivet: 17.1.2023 -
237. How to Turn Your Customers Into Lifelong Advocates w/ Brittany Hodak
Udgivet: 10.1.2023 -
236. The EX Takes Mixtape: 12 Employee Experience Insights
Udgivet: 3.1.2023 -
235. The Epic Takes Mixtape: 10 Human-Centered Insights
Udgivet: 27.12.2022 -
234. Building Your Brand Through Trust Signals w/ Scott Baradell
Udgivet: 20.12.2022 -
233. Uncovering GTM Insights from Your Employees, Not Just Your Customers w/ Chris Wallace
Udgivet: 13.12.2022 -
232. First Findings from The National Survey on Brand and Trust w/ Kurt Bartolich and Cory Scheer
Udgivet: 6.12.2022 -
231. Tracing Every Relationship Back to One Relationship w/ Matt Beckwith
Udgivet: 1.12.2022 -
230. Sales As The Science of Service w/ Todd Caponi
Udgivet: 29.11.2022 -
229. Factoring Human Emotions Into Data-Informed Decisions w/ Vaishali Dialani
Udgivet: 22.11.2022 -
228. Designing Digital Experiences to Engage Human Emotions w/ Dan Hill
Udgivet: 15.11.2022 -
227. Keys to Overcoming Customer Indecision w/ Matt Dixon
Udgivet: 8.11.2022 -
226. Why and How Meaningful Personalization Improves CX w/ Ethan Beute
Udgivet: 1.11.2022 -
225. Aligning EX and CX with a Service Blueprint w/ Justin Zalewski
Udgivet: 25.10.2022 -
224. How to Identify and Keep Loyal and Lucrative Customers w/ Ali Cudby
Udgivet: 18.10.2022 -
223. A Case for Loving the Process, Not Just the Result w/ Shane Kidwell
Udgivet: 11.10.2022 -
222. A Practical Approach to Storytelling w/ Anna Marie Pryor
Udgivet: 4.10.2022 -
221. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooij
Udgivet: 27.9.2022 -
220. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Udgivet: 20.9.2022
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
