The Customer Experience Podcast
En podcast af Ethan at BombBomb - Tirsdage
240 Episoder
-
79. A 4-Part Framework for a Frictionless Experience w/ Anthony Coundouris
Udgivet: 9.6.2020 -
78. 3 Ways To Improve Data Literacy w/ Piyanka Jain
Udgivet: 2.6.2020 -
77. The Science of Video (& the New Metric That Matters Most) w/ Ethan Beute
Udgivet: 28.5.2020 -
76. When Customer Experience Becomes An Existential Experience w/ Todd Hockenberry
Udgivet: 26.5.2020 -
75. Emotional Intelligence and The Power of Faces w/ Dan Hill
Udgivet: 19.5.2020 -
74. Using Tech to Scale the Human Touch and Build Community w/ Stef Caldwell
Udgivet: 12.5.2020 -
73. Marketing To Your Employees, Not Just Your Customers w/ Chris Wallace
Udgivet: 5.5.2020 -
72. Better Marketing Through Product, Sales, and Customer Conversations w/ Shanee Ben-Zur
Udgivet: 28.4.2020 -
71. Differentiating Your Brand by Humanizing The Experience w/ Ed Breault
Udgivet: 21.4.2020 -
70. Mental Health in Sales: More Than 40% Struggle w/ Jeff Riseley
Udgivet: 14.4.2020 -
69. The Essence of CX: How You Make People Feel
Udgivet: 9.4.2020 -
68. Creating & Delivering Better Buying Experiences with Video w/ Josh Fedie
Udgivet: 7.4.2020 -
67. Customer Communication In Times of Crisis w/ Samantha Stone
Udgivet: 31.3.2020 -
66. Restoring The Human Factor To Fulfill The “Big CX Dream” w/ Ben Smithwell
Udgivet: 24.3.2020 -
65. Product Usage as a Vanity Metric w/ Chris Hicken
Udgivet: 17.3.2020 -
63. A Circular Approach to the Customer Lifecycle w/ Wes Schaeffer
Udgivet: 10.3.2020 -
63. Creating Fans Through Human Connection w/ David Meerman Scott
Udgivet: 3.3.2020 -
62. The 6 Layers of Learning: Bloom's Taxonomy w/ Ethan Beute
Udgivet: 27.2.2020 -
61. Creating Instant Connection With Anyone You Want to Know w/ James Carbary
Udgivet: 25.2.2020 -
60. The Context Marketing Revolution w/ Mathew Sweezey
Udgivet: 18.2.2020
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
