260 Episoder

  1. CX Cast Replay: Paying Employees For CX Is A Bad Idea

    Udgivet: 3.6.2025

  2. 406: Is AI Revolutionizing The Contact Center?

    Udgivet: 27.5.2025

  3. 405: High-Tech Industry CX Strategies

    Udgivet: 20.5.2025

  4. 404: No More Excuses: Practice Customer Obsession The Right Way

    Udgivet: 13.5.2025

  5. 403: Where Should Your CX Function Sit?

    Udgivet: 6.5.2025

  6. 402: Develop Your CX Leadership

    Udgivet: 29.4.2025

  7. 401: How To Drive Growth By Aligning Your Brand Promise With CX

    Udgivet: 22.4.2025

  8. 400: The CX Culture Change Blueprint

    Udgivet: 15.4.2025

  9. 399: Build Your EX-To-CX Strategy Now

    Udgivet: 8.4.2025

  10. 398: Advanced Analytics Will Transform Your CX Practice

    Udgivet: 1.4.2025

  11. 397: Generative AI: Lessons Learned

    Udgivet: 25.3.2025

  12. 396: Guerilla CX

    Udgivet: 18.3.2025

  13. 395: Practitioner Stories: Embracing Journey Centricity At Nissan

    Udgivet: 11.3.2025

  14. 394: Getting Stakeholder Buy-In For Customer Research Pt. 2 

    Udgivet: 4.3.2025

  15. 393: How To Pick A CX Strategy Consulting Partner

    Udgivet: 25.2.2025

  16. 392: Evaluating Customer Feedback Management Platforms

    Udgivet: 18.2.2025

  17. Episode 391: Practitioner Stories: Creating A CX Change Factory At E&

    Udgivet: 12.2.2025

  18. Episode 390: Forrester Predictions 2025: Healthcare

    Udgivet: 4.2.2025

  19. 389: Forrester Predictions 2025: Retail

    Udgivet: 28.1.2025

  20. 388: Forrester Predictions 2025: Government 

    Udgivet: 21.1.2025

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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