260 Episoder

  1. 368: How To Solve For CX With GenAI Hackathons

    Udgivet: 20.8.2024

  2. 367: The State of CX Measurement

    Udgivet: 13.8.2024

  3. 366: CX Case Studies Overview

    Udgivet: 6.8.2024

  4. 365: Harness Mental Models To Create Strategic Alignment

    Udgivet: 30.7.2024

  5. 364: Global And Local Themes At Our CX Summits

    Udgivet: 23.7.2024

  6. 363: Live At CX Summit EMEA, 2024

    Udgivet: 16.7.2024

  7. 362: Live At CX Summit North America, 2024

    Udgivet: 9.7.2024

  8. 361: Practitioner Stories: CX At Prudential

    Udgivet: 2.7.2024

  9. 360: Conversational AI For Customer Service

    Udgivet: 25.6.2024

  10. 359: Systems Thinking For CX: Collaboration And Productivity

    Udgivet: 18.6.2024

  11. 358: Generative AI And Search Product Discovery

    Udgivet: 11.6.2024

  12. 357: Everybody Needs A Journey Atlas

    Udgivet: 4.6.2024

  13. 356: Enabling Frontline Employees Through Technology And Process Innovations

    Udgivet: 28.5.2024

  14. 355: Practitioner Stories: CX At Majid Al Futtaim

    Udgivet: 21.5.2024

  15. 354: Getting Stakeholder Buy-in For Customer Research

    Udgivet: 14.5.2024

  16. 353: CX4IT

    Udgivet: 9.5.2024

  17. 352: Practitioner Stories: Customer-Centric Culture At LinkedIn

    Udgivet: 1.5.2024

  18. 351: Practitioner Stories: CX At LinkedIn with Sam Stern

    Udgivet: 23.4.2024

  19. 350: CX, Customer Success, And Marketing Together At B2B Summit

    Udgivet: 17.4.2024

  20. 349: CX Capability-Building And Activity-Tracking

    Udgivet: 9.4.2024

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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