Episode 16 - How Gamification is a game changer for agent performance and job satisfaction
Customer Experience Insights - En podcast af Genesys Influencer Relations
In this podcast, Scott Nagel discusses Gamification with Michael Logan, a senior strategic sales consultant at Genesys. Michael builds a compelling case for how gamification can help speed up onboarding, increase agent performance, and foster a positive team environment all while encouraging friendly competition.
