Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!

Sure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service. Sure has a focus on telecoms for islands - from the Channel Islands down to the South Atlantic. In the podcast, Charlotte talks about managing B2B and B2C processes together and how to blend sales targets with customer service. https://www.linkedin.com/in/charlottedunsterville/ https://business.sure.com/about/