CX Files
En podcast af Mark Hillary and Peter Ryan - Torsdage
Kategorier:
369 Episoder
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Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
Udgivet: 10.4.2025 -
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
Udgivet: 3.4.2025 -
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners
Udgivet: 27.3.2025 -
CCW Berlin 2025 Feedback - with Raya CX and CXHero
Udgivet: 20.3.2025 -
What Is Wrong With LinkedIn?
Udgivet: 17.3.2025 -
IWD 2025 - Women In CX In 2025
Udgivet: 13.3.2025 -
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX
Udgivet: 6.3.2025 -
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities
Udgivet: 27.2.2025 -
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX
Udgivet: 20.2.2025 -
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?
Udgivet: 13.2.2025 -
Phil Fersht - HFS Research - Innovation In CX From AI To AGI
Udgivet: 6.2.2025 -
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!
Udgivet: 30.1.2025 -
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?
Udgivet: 23.1.2025 -
BONUS: CX In 2025 Discussion
Udgivet: 20.1.2025 -
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico
Udgivet: 16.1.2025 -
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing
Udgivet: 9.1.2025 -
Mark Lowe - Managing Risk and Security in CX
Udgivet: 19.12.2024 -
Katrin Langley - Approaching First-Time Outsourcing
Udgivet: 12.12.2024 -
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore
Udgivet: 5.12.2024 -
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?
Udgivet: 28.11.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
