CX Files
En podcast af Mark Hillary and Peter Ryan - Torsdage
Kategorier:
369 Episoder
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Ted Nardin - Teleperformance - How CX Can Add Value And Create Success
Udgivet: 21.11.2024 -
John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦
Udgivet: 14.11.2024 -
Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX
Udgivet: 7.11.2024 -
EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?
Udgivet: 4.11.2024 -
Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services
Udgivet: 31.10.2024 -
Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!
Udgivet: 24.10.2024 -
Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics
Udgivet: 17.10.2024 -
Peter Ryan - When will we see Philippines BPO 2.0?
Udgivet: 10.10.2024 -
Isobel Rogers & Karen Howard - The Launch Of The CX Alliance
Udgivet: 3.10.2024 -
Graham Brown - Alorica - Using AI To Offer CX In Any Language
Udgivet: 26.9.2024 -
Stephen Loynd & Chris Gillen - How AI Has Redefined CX
Udgivet: 19.9.2024 -
Michael Clark - CXTT Consulting - The Tech That Makes CX Work
Udgivet: 12.9.2024 -
Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX
Udgivet: 15.8.2024 -
Jonas Berggren - Transcom - AI & Transforming Customer Service
Udgivet: 8.8.2024 -
Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX
Udgivet: 1.8.2024 -
Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX
Udgivet: 25.7.2024 -
Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji
Udgivet: 18.7.2024 -
Leigh Hopwood - CCMA - CX From The Buyer's Perspective
Udgivet: 11.7.2024 -
Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales
Udgivet: 4.7.2024 -
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
Udgivet: 27.6.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
