Scott Newman - Transparent BPO - Multisourcing And The New Normal For BPO In 2021
CX Files - En podcast af Mark Hillary and Peter Ryan - Torsdage
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Scott Newman is the founder and CEO of Transparent BPO. He is based in Maryland, US, although Transparent has extensive operations in the Philippines and Belize. In this episode, Scott talks about WFH going permanent, WFH security, and how smaller BPOs will build more CX resilience and agility for their clients in 2021. https://transparentbpo.com/ https://www.linkedin.com/in/scott-newman-01381021/
