A Scary CX Story

Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That's the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action. She not only narrates the spine-chilling saga but also provides insightful solutions. Are you unintentionally crafting a customer experience nightmare? Jeannie's got you covered. She underscores the importance of proa...