191. Operationalizing Love for Customers & Employees w/ Sue Woodard
Today’s guest says that love is a competitive advantage. Kindness, compassion, collaboration, empathy, and especially love are all good things in business both for customers and for employees. In this episode, I speak with Sue Woodard , Senior Advisor at STRATMOR Group, about how to operationalize love for CX and EX. Sue and I talked about:- Why CX is your customer’s perceptions of your brand- Whether CX is a team or a culture- What the EX-CX connection has to do with humanizing businesses- What it means to operationalize love- How to start using video (even if you look funny on screen) Check out these resources we mentioned:- Sue Woodard on LinkedIn - Rob Abele on LinkedIn - Harley Davidson Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify , Google Play or Google Podcasts , and find more episodes on our blog.