201. Neural Coupling and Better Listening w/ Robyn LaVassaur

Learning from the best. When someone rapidly leaps to the top of their field, you know there are plenty of insights to glean.  During the past year Robyn LaVassaur, Executive Vice President of Sales at Summit Funding, went from local sales production … to national sales leadership. Hear my conversation with Robyn as we discuss:How to ask better questions to serve your customersHow she leaped to the top of the mortgage  How neural-coupling assists in better conversationWhy problem-solving leads to career successHow to set boundaries to balance family and work     More information about Robyn and today’s topics:Robyn LaVassaur on LinkedIn Robyn LaVassaur at Summit Funding PeakInsideSummit.com Chewy.com  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify , Google Play or Google Podcasts , and find more episodes on our blog.

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.