202. The Death of Distance in a Digitally Polluted World w/ Dr. Erik Huffman

Nobody is far away or out of reach anymore, not in the digital environment. Welcome to the Death of Distance.  We all can be reached anytime, anywhere. What does the Death of Distance do to us psychologically? What does it do to our safety? Hear our conversation with Dr. Erik J. Huffman, Director of Information Technology at BombBomb:How the digital environment has changed our concept of “customer”What cyberpsychology is and why it mattersWhat impact digital pollution and the death of distance haveWhy cybersecurity is growing so much and needs to grow even moreWhy Erik launched MiC Club and the state of diversity in cyber  More information about Dr. Huffman and today’s topics:LinkedIn Profile: https://www.linkedin.com/in/dr-erik-j-huffman-5a187438/  Company Website: https://bombbomb.com/  Other Relevant Links: Dr. Erik J. Huffman: The Making of a Cyber Victim, Human Hacking: The Psychology Behind Cybersecurity, Cyberpsychology | TED Talk   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.