205. Methods to Manage the Inbox Madness w/ Melissa Gratias

There are 300 unopened emails in your inbox as of this morning and mentally, you’re starting to shut down.  Sound familiar?  The psychology behind the overwhelm of email overload focuses on productivity as a skill, not a personality trait. Today’s guest boils things down to this: unopened emails are unmade decisions.  The solution is easier than it may seem and based entirely on how you work and thrive.  Hear our conversation with Melissa Gratias, Owner and Principal of Progress Not Perfection:How to prioritize progress above perfectionHow to discern the difference between effective and efficientWhy your inbox is a train station platformWhat tricks can help you achieve a sustainably organized workday Which underlying problems keep people from achieving success  More information about Melissa Gratias and today’s topics:LinkedIn Profile: https://www.linkedin.com/in/melissagratias Company Website: https://melissagratias.com/ Other Relevant Links: 4 Ways to Estimate How Long a Task Will Take; JenDangelo.com  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.

Om Podcasten

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.