206. Becoming A People-Centered Sales Leader w/ Ni Adesokan

When you move from being a valued member of a team to the leader of a team, there’s a mindset shift that needs to happen.  Whether you’re in sports, fitness or sales, a leader understands that making personal connections are just as important as the job. And what got you to be No.1 in the game, isn’t necessarily what’s going to help someone else. It’s about human-centered connections and opening yourself up to change.  Hear our conversation with Ni Adesokan, Senior Manager, Strategic Brands at Affirm:How to inject being human to automated virtual interactionsWhy connecting with your team on a personal level changes the gameWhat to do when you get pushback from inbound and outbound sales developmentWhy shifting your mindset going into a leadership position is so important More information about Ni Adesokan and today’s topics:LinkedIn Profile: https://www.linkedin.com/in/ni-adesokan-b8ba2481 Company Website: https://www.affirm.com/ Other Relevant Links: Le Nguyen on LinkedIn; John Clavadetscher on LinkedIn; Starbucks Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.

Om Podcasten

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.