25. Why Friction is a Customer Experience Killer w/ Brian Gilman
The Customer Experience Podcast - En podcast af Ethan at BombBomb - Tirsdage
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Brian Gilman has decades of experience in product/service marketing. Right now, he’s the VP of Marketing at Vonage.
He was kind enough to come on the show to talk about how friction is killing companies, as well as how products and competitive intelligence relate to the customer experience.
