Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn
The Customer Success Playbook - En podcast af Kevin Metzger and Roman Trebon
Send us a text Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge University. This episode is a discussion about Greg's ebook 23 Ways to Reduce Churn in 2023. Discussion Points Greg emphasizes that business has fundamentally changed and old ideas about customer retention no longer work.He mentions that customer success at scale is challenging and even seemingly similar customers can have different outcomes....
