The Customer Success Playbook
En podcast af Kevin Metzger and Roman Trebon - Tirsdage
74 Episoder
-
CS Playbook Podcast Season 2 Episode 51 - Happy New Year from Kevin and Roman
Udgivet: 26.12.2024 -
Customer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CS
Udgivet: 10.12.2024 -
Customer Success Playbook Season 2 Episode 49 - Dan Jourdan - Let's Talk Sales
Udgivet: 3.12.2024 -
Customer Success Playbook Season 2 Episode 48 - Joydeep Sen Sarma - Supporting Customers in Their Perferred Workspace
Udgivet: 26.11.2024 -
Customer Success Playbook Season 2 Episode 47 - Kevin and Roman Gratitude and Reflect on the year
Udgivet: 19.11.2024 -
Customer Success Playbook Season 2 Episode 46 - Dickey Singh - Cast.app - CS AI Agents
Udgivet: 12.11.2024 -
Customer Success Playbook - Postgame - Brian Powers -AI in the callcenter s2 E45
Udgivet: 7.11.2024 -
Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers
Udgivet: 5.11.2024 -
Customer Success Playbook Postgame Season 2 Episode 43 - Vitor Meira - Scalling Customer Success
Udgivet: 31.10.2024 -
Customer Success Playbook Season 2 Episode 42- Vitor Meira - Scaling Customer Success
Udgivet: 29.10.2024 -
Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show
Udgivet: 24.10.2024 -
Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle
Udgivet: 22.10.2024 -
Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration
Udgivet: 18.10.2024 -
Meredith Mann Customer Success Playbook- PostGame Season 2 Episode 38
Udgivet: 15.10.2024 -
Customer Success Playbook Podcast Season 2 Episode 37 - Meredith Mann - AI in CS at LinkedIn
Udgivet: 8.10.2024 -
Customer Success Playbook Special Episode Celebrating 5000 Downloads
Udgivet: 2.10.2024 -
Customer Success Playbook Season 2 Episode 35 - Jasmine Reynolds - Agile Onboarding
Udgivet: 1.10.2024 -
Customer Success Playbook Season 2 Episode 34 -CSInsider edition with Justin Chappell - Customer Education Strategy
Udgivet: 24.9.2024 -
Customer Success Playbook Podcast Season 2 Episode 33 - Katie Clark - Buy in from Internal Stake Holders
Udgivet: 17.9.2024 -
Customer Success Playbook Season 2 Episode 32 - Kristine Kukich - AI and Customer Education
Udgivet: 10.9.2024
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field. Our episodes have seen the likes of Sue Nabeth Moore, Greg Daines, Jeff Heclker, James Scott, David Ellin, and David Jackson, who have generously shared their expertise on a variety of pertinent topics.
We’ve delved into the intricacies of Profit and Loss Statements in Customer Success with Dave Jacksson, explored the potential of Customer Success Platforms with Dave Ellin, and unravelled the role of AI in Customer Success with all guests. With Sue, we navigated the waters of Organizational Alignment, while Greg brought to light strategies for Reducing Churn. Not to be missed is James insightful discourse on the Current Trends in Customer Success and Jeff’s thoughts on Service Delivery in CS.
Each episode is crafted with the intention to ignite curiosity and foster a culture of continuous learning and improvement among customer success professionals. Our discussions transcend the conventional, probing into the proactive approach, and the evolving landscape of customer success.
Whether you’re a seasoned veteran or a newcomer to the industry, our goal is to propel your customer success prowess to greater heights. The rich tapestry of topics we cover ensures there’s something for everyone, from the fundamentals to the advanced strategies that shape the modern customer success playbook.
Our upcoming episodes promise a wealth of knowledge with topics like CS Math, Training, AI, Getting hired in CS, and CS Tool reviews, ensuring our listeners stay ahead of the curve in this fast-evolving field. The roadmap ahead is laden with engaging dialogues with yet more industry mavens, aimed at equipping you with the acumen to excel in your customer success journey.
At “The Customer Success Playbook,” our zeal for aiding others and disseminating our expertise to the community fuels our endeavor. Embark on this enlightening voyage with us, and escalate your customer success game to unparalleled levels.
Join us on this quest for knowledge, engage with a community of like-minded professionals, and elevate your customer success game to the next level. Your journey towards mastering customer success begins here, at “The Customer Success Playbook.” Keep On Playing!!
