Customer Success Playbook Podcast S3 E41 - Shep Hyken - The Hidden ROI of Convenience

Send us a text In this value-packed episode of the Customer Success Playbook podcast, Shep Hyken returns for Part 2 of our three-part series to address the billion-dollar question: How do companies balance price sensitivity with the growing demand for exceptional customer experiences? From mentalism to magic moments, Shep draws surprising parallels between sleight-of-hand and customer loyalty while unpacking game-changing insights from his CX research. Detailed Analysis: Kevin Metzger and Rom...