Customer Success Playbook S3 E39 - Matt LeMay - AI Is Not a Strategy

Send us a text In the finale of our three-part series, Matt LeMay takes on the tech world's shiniest object: artificial intelligence. From summarizing meeting notes to influencing million-dollar decisions, AI is here to stay. But Matt warns against using AI as a goal unto itself. Product teams must ground their experimentation in business logic—or risk becoming distractions. Detailed Analysis: Episode 39 brings a timely and pragmatic take on AI in product management. Matt acknowledges AI’s st...