Customer Success Playbook Postgame 2 - Greg Daines

Send us a text In the "Customer Success Playbook" podcast post-game show, hosts Kevin Metzger and Roman Trebon discuss their recent episode with guest Greg Daines, who delved into the primary reasons for customer churn in 2023. Main Points: Churn Categories: Early, mid, and late churn, with a significant focus on early churn which comprises 70% of the churn reasons.Early Churn Insights:Primarily caused by a mismatch between customer expectations and the services or products offered.Sales and ...