Customer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CS

Send us a textIn this illuminating episode of the Customer Success Playbook Podcast, Kevin McCahill, founder of MasteryCX, joins hosts Roman Trebon and Kevin Metzger to explore the fundamental role of emotional intelligence (EQ) in customer success. With over 20 years of experience in customer success and leadership, McCahill shares deep insights into how EQ shapes customer relationships, drives business outcomes, and becomes increasingly valuable in an AI-driven future.Key Insights and Analy...