Customer Success Playbook Season 2 Episode - Marcus Vassell - Evaluating the Maturity of a CS Organization
The Customer Success Playbook - En podcast af Kevin Metzger and Roman Trebon - Tirsdage
Send us a textIn the recent episode of the Customer Success Playbook podcast, Roman T. and Kevin M. hosted Marcus Vassell, a seasoned professional in customer success. The discussion primarily focused on Marcus's model for evaluating and advancing the maturity of customer success operations in organizations.Marcus Vassell outlined a three-stage evolutionary framework – Crawl, Walk, and Run – to assess and enhance a company's customer success maturity. Each stage represents a distinct level of...
