103. AI implications and considerations for ITSM, with Simone Jo Moore

In this episode, we're joined by Simone Jo Moore, an expert in enterprise IT Service management. Simone delves into the considerations surrounding AI in IT Service Management, emphasizing the importance of ethics and maintaining a human-centric approach. Tune in as she sheds light on the delicate balance of AI as a tool, not a crutch, in the ever-evolving landscape of IT services. Ps. This description was written by AI, using it as a tool, not a crutch. :) --- To learn more about IT Experience Management (ITXM) Framework™, visit ⁠⁠www.happysignals.com/itxm-framework-it-experience-management⁠⁠ To learn about our Built-in XLA Management features: ⁠⁠https://www.happysignals.com/product/xla-management⁠⁠ Read our Practical Guide to XLAs: ⁠⁠https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas