The IT Experience Podcast
En podcast af HappySignals - Torsdage
124 Episoder
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123. Future Proofing Service Management with Sophie Hussey
Udgivet: 3.4.2025 -
122. Barriers to AI adoption with Alexandre Vallette
Udgivet: 20.3.2025 -
121. How to understand complexity with Dave Snowden
Udgivet: 6.3.2025 -
120. IT Trends 2025 with Roy Atkinson
Udgivet: 12.12.2024 -
119. ITXM Insights - November 2024
Udgivet: 28.11.2024 -
118. How PepsiCo is Transforming IT and Global Business Services with Experience Management
Udgivet: 7.11.2024 -
117. Tiger Teams and Watermelons? ITXM Monthly
Udgivet: 31.10.2024 -
116. AI in ITSM: Avoiding the Hype with Stephen Mann
Udgivet: 24.10.2024 -
115. David Barrow - What the TV show Ted Lasso can teach us about Service Management
Udgivet: 4.7.2024 -
114. David Stewart - Breaking Free from Ticket Queue Silos
Udgivet: 20.6.2024 -
113. Addressing the Watermelon Effect? ITXM Monthly - May 2024
Udgivet: 23.5.2024 -
112. Future of IT Support - ITXM Monthly
Udgivet: 25.4.2024 -
111. Claire Agutter - How hard can SIAM be?
Udgivet: 11.4.2024 -
110. Darren Rose - Keys to success with ESM. (Enterprise Service Management)
Udgivet: 4.4.2024 -
109. The IT Leaders Guide to Employee Productivity - More smiles, less time wasted
Udgivet: 26.3.2024 -
108. Monthly Insights: "Forrester: The Future Of IT Experience Monitoring is Human-Centric" - Feb 2024
Udgivet: 22.2.2024 -
107. XLA 1.0 Contract Example #xla
Udgivet: 19.1.2024 -
106. #XLA - Penalties vs Rewards in XLA Contracts
Udgivet: 4.1.2024 -
105. Four Options on How to Bring #XLAs into Contracts
Udgivet: 3.1.2024 -
104. IT Economics with Mark Smalley
Udgivet: 16.11.2023
Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
