The IT Experience Podcast
En podcast af HappySignals - Torsdage
Kategorier:
124 Episoder
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103. AI implications and considerations for ITSM, with Simone Jo Moore
Udgivet: 9.11.2023 -
102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording
Udgivet: 7.9.2023 -
101. "IT, stop jumping into solution mode!" with Katrina Macdermid
Udgivet: 31.8.2023 -
100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years
Udgivet: 15.6.2023 -
99. Introducing XLAs with Unisys customers, with Weston Morris
Udgivet: 25.5.2023 -
98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk
Udgivet: 18.5.2023 -
97. The state of ITXM/ITSM in the USA, with Matt Beran
Udgivet: 11.5.2023 -
96. What's wrong with Remote Work? Nothing! with Karen Ferris
Udgivet: 4.5.2023 -
95. How Customers and MSPs Benefit from IT Experience Management? With Katie Bates
Udgivet: 19.1.2023 -
94. CIO Agenda in 2023 - Predictions by Roy Atkinson
Udgivet: 22.12.2022 -
93. Happy XMOs! All about Experience Management Offices (XMO) with Neil Keating from BrightHorse
Udgivet: 15.12.2022 -
92. How Data Quality in ServiceNow impacts Experience with Mikko Juola from DCM
Udgivet: 8.12.2022 -
91. Mark Smalley on why IT needs “Experience Dominant Logic” to improve services
Udgivet: 1.12.2022 -
90. Doug Rabold on Why #XLAs Matter Now More Than Ever?
Udgivet: 24.11.2022 -
89. Antonina Klentsova - What does diplomacy and sustainability have to do with better IT Service Management?
Udgivet: 17.11.2022 -
88. Is Your IT Team Facing Cost Saving Pressure? #ITXM
Udgivet: 10.11.2022 -
87. Lauren Kelly - How IT can harness behavioural thinking for real impact and value?
Udgivet: 3.11.2022 -
86. Don’t make these mistakes when changing your MSP. #ITXM #XLA
Udgivet: 27.10.2022 -
85. Matthew Burrows - On why skills mapping is essential to improving IT organisations
Udgivet: 20.10.2022 -
84. Why is 80% of business productivity lost by 13% of your tickets?
Udgivet: 13.10.2022
Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
