98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk

Our guest, Dr Selena Fisk, the author of "I'm not a numbers person", helps organizations make better sense of the data that they have access to. She believes that everyone today ought to be a numbers person, being able to understand data in order to make evidence-based decisions at work. In this episode, she shares her insights with us about what her research has shown to be important when organizations aspire to be more data-informed. Key Takeaways  The are very human-centric aspects to consider when thinking about how data in organizations can drive the desired impact.  The challenge is that we have so many metrics, but organizations and teams often have not had the chance to zoom out to think about what actually matters. Until an organization collectively decides, on different levels, what data is most important, it will not be possible to lead change - this requires conversations to identify common ground. Organizations ought to consider which data is aligned to their purpose, to drive the right actions for impact. There are 6 levels of data literacy; Unconscious, conscious, casual, aware, active and reflective with the highest level being very responsive to new data coming in and adapting their decisions based on that data. Links Dr. Selena Fisk website, with links to her book “I’m not a numbers person”: https://www.selenafisk.com Linkedin: https://www.linkedin.com/in/selenafisk/ --- HappySignals YouTube Channel: ⁠⁠https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA⁠⁠ Take the ITXM Foundation Course here - ⁠⁠https://www.happysignals.com/itxm-foundation⁠ Read more about HappySignals ITXM Framework here - ⁠⁠https://www.happysignals.com/itxm-framework-it-experience-management⁠⁠ Learn more about HappySignals - ⁠⁠https://www.happysignals.com/⁠⁠