93. Happy XMOs! All about Experience Management Offices (XMO) with Neil Keating from BrightHorse

In this episode, I’m joined by Neil Keating from Bright Horse to talk about Experience Management Office (XMO). So if you have or haven’t heard about them, listen to this episode to learn in 15 minutes the most important things about XMOs. Key Takeaways What is an XMO? Why do you need one? Who are in it? What do they do? Links: Neil Keating on LinkedIn: https://www.linkedin.com/in/neildkeating/ Follow Bright Horse on LinkedIn: https://www.linkedin.com/company/bright-horse/ Mastering the XMO Trainings: https://www.brighthorse.co.uk/mastering-the-xmo --- HappySignals YouTube Channel: https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/ Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management Learn more about HappySignals - https://www.happysignals.com/