13. How does Service Management fit into Employee Experience Equation? Author Jacob Morgan joins for a chat

Jacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and how does service management fit into it. We talk about the rise of employee experience, what does technology mean and why culture is very important when talking about enterprise service management.  Episode notes https://today.happysignals.com/  More about Jacob Morgan - https://thefutureorganization.com/