25. 2020 ITSM Trends with Stephen Mann / itsm.tools

In this episode Pasi interviews Stephen Mann, who is the principal and content director at ITSM Tools. ITSM Tools is a website dedicated for ITSM topics from ITSM.tools. Pasi and Stephen discuss the latest trends in the ITSM industry - what is currently working and what to look for in future. More information on Stephen or ITSM.tools can be found below:  ITSM Tools Website - https://itsm.tools/  Stephen Mann Twitter - @stephenmann  ITSM Trends Article - https://itsm.tools/itsm-trends-in-2020-the-crowdsourced-perspective/