37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten

Today the guys are joined by the CEO of Giarte, Marco Gianotten, discussing today's topic; is happiness overrated? This episode dives deeper into the metric of happiness, the importance of keeping end-users happy throughout their IT experience, and achieving greater value through a continuous happy experience. ----------------------------------------------- Topics Covered in this episode: The pursuit of happiness Happiness as a metric The Importance of experiencing happiness over-time Input, Outcome, and Impact ------------------------------------------------- Marco Gianotten and Giarte Marco Gianotten is the CEO of Giarte, a research and consultancy firm within IT services and IT (out)-sourcing, operating out of Amsterdam, The Netherlands. Giarte has been recording experiential knowledge and perception of IT services in business environments for more than 15 years. You can download a free copy of Digital Empathy e-book by Marco Gianotten here: https://promo.happysignals.com/digital-empathy-download ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd