39. How to increase happiness by 112%, with Ahlstrom-Munksjö

Pasi is joined by the team behind 'Project Happy', who increased the happiness of their end-users at Ahlstrom-Munksjö by 112%, as well as decreasing the lost time by 69%. This was done in conjunction with their outsourced service partners Tech Mahindra and Tieto, as well as using ServiceNow as their ITSM tool. Watch the full video and read the customer case here: https://www.happysignals.com/customer-cases/ahlstrom-munksjo Read our The Practical Guide to XLAs ----------------------------------------------- Topics Covered in this episode: How Ahlstrom-Munksjö found and overcame the watermelon effect 'Project Happy' - the continuous service improvement program 112% increase in happiness from October 2019 till September 2020 ------------------------------------------------- Ahlstrom-Munksjö Ahlstrom-Munksjö is the global leader in fiber-based solutions, with over 45 plants and converting sites in 14 different countries. They have over 8,000 employees with their head office located in Helsinki. Ahlstrom-Munksjö report over 150,000 IT cases per year (incidents and requests) and has over 100 global IT services with over 500 local applications. ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd