41. #XLA - The Key Differences Between XLAs and SLAs

Following the recent release of the Practical Guide to XLAs, Sami and Pasi start discussing the chapter XLA vs SLA and the key differences between the two. ----------------------------------------------- Topics Covered in this episode: The key differences between XLAs and SLAs What really SLAs are How XLAs compare to SLAs Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- XLA Partners CitrusCollab  Bright Horse  Giarte ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd