42. #XLA - Employee Experience for IT, with Roy Atkinson - Part 1

Today the guys are joined by ITSM legend, Roy Atkinson. Roy is currently the CEO and Principal Analyst at Clifton Butterfield LLC, offering business advice in service management. ----------------------------------------------- Topics Covered in this episode: What is Employee Experience The difference between Employee Experience and Employee Engagement Experience and end-user feelings Employee Experience from different viewpoints Shifting experience to deal with unprecedented events (Global Pandemic) Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- Roy Atkinson Roy Atkinson is a well-known evangelist in the ITSM arena, having authored and contributed to many pieces on content with ITSM.tools as well as a decade at Informa Tech. However, over the last 7 years, Roy has been offering his knowledge and services focusing on service management, customer service, customer experience, and content services. Recently this year, Roy has also been made a fellow of the Institute for Digital Transformation, where he joins other Industry Experts who share their thoughts, opinions, and real-life experiences about the transition from the Industrial Era to the Digital Era Follow Roy on Social Media: LinkedIn: https://www.linkedin.com/in/royatkinson/ Twitter: @RoyAtkinson ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd