44. #XLA - Employee Experience with Roy Atkinson - Part 2

Pasi and Sami continue their conversation with ITSM legend Roy Atkinson, uncovering the different cornerstones of Employee Experience and what companies need to be doing in order to effectively manage their end-users experience; Experience Management. ----------------------------------------------- Topics Covered in this episode: The importance of feedback Why you need to start measuring now Experience Management process Employee Experience relating to business outcomes Goodhart's Law Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- Roy Atkinson Roy Atkinson is a well-known evangelist in the ITSM arena, having authored and contributed to many pieces on content with ITSM.tools as well as a decade at Informa Tech. However, over the last 7 years, Roy has been offering his knowledge and services focusing on service management, customer service, customer experience, and content services. Recently this year, Roy has also been made a fellow of the Institute for Digital Transformation, where he joins other Industry Experts who share their thoughts, opinions, and real-life experiences about the transition from the Industrial Era to the Digital Era Follow Roy on Social Media: LinkedIn: https://www.linkedin.com/in/royatkinson/ Twitter: @RoyAtkinson ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd