45. #XLA - Experience Management Benefits all Business Roles

In this episode, Pasi and Sami explore what Experience Management means to different roles within the business, and how it can impact their work life and productivity. ----------------------------------------------- Topics Covered in this episode: The benefits of Experience Management for: End-users (Employees) IT Departments Employees (Agents also) Service Desk Managers Service Owners / Service Desk Outsourcing  IT Directors / CIOs Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd