46. Continuous Service Improvement in Academia, with George Washington University

Pasi is joined by the Director of IT Service Delivery from George Washington University (GW), Chris Megill. In this episode, Pasi and Chris discuss why GW has integrated HappySignals into its IT stack, on their quest to continuous service improvement and employee experience. ----------------------------------------------- Topics Covered in this episode: George Washington University has over 50,000 IT tickets per year, with their primary audience students and faculty staff How GW overcame challenges of low response rates through basic surveys Why Happiness and Productivity matches with GW's service priorities The benefits of using IT Support Profiles for an educational institution Why Experience Data allows GW to predict trends and justify spending Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- George Washington University  George Washington University is a private institution that was founded in 1821. It has a total undergraduate enrollment of 12,484, its setting is urban, and the campus size is 43 acres. It utilizes a semester-based academic calendar.  ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd