51. #XLA - Alan Nance from XLA Collab, Incentives Reap Huge Benefits

Sami and Pasi are joined by the Co-founder and President of XLA Collab, Alan Nance. In this episode, the guys dive into recent study findings and how there is now data starting to show what actually works when it comes to Experience Level Agreements. ----------------------------------------------- Topics Covered in this episode: How XLAs can impact service positively Why Incentives (positive and negative) should be used with your service desk Including XLAS as part of Experience Management practice Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- XLA Collab and Alan Nance  XLACollab helps enterprise-level organizations create and manage a valued and valuable employee experience that matters for their business.  We are made up of fiercely independent thinkers who apply the Art and Science of Experience to co-create the design and delivery of better customer experience.  Allowing organizations to offer products and services that make everyone feel good about interacting with them. Contact Alan: LinkedIn: linkedin.com/in/alannance Twitter: @Alan_Nance Email: [email protected]  ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd